Email uscontact@waittimeny.com — for general questions, data corrections, privacy requests, and account help.
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Where we coverNew York City (all five boroughs) and Westchester, including Yonkers.
We’re a small team, so replies can take a few days. For anything urgent — a missed train, a closing airport gate, an emergency — please contact the official agency directly. WaitTime NY is an independent project and is not affiliated with the MTA, the Port Authority, or any government agency.